At Gainsight, we believe that people come first. Our Human-First culture is at the heart of everything we do—shaping how we work, collaborate, and grow together. We’re not just building technology; we’re creating an environment where our employees feel valued, empowered, and inspired to make an impact.
As the UX Design Lead, you will define the design vision for our emerging products, lead a small UX team, and collaborate closely with global engineering teams to deliver intuitive and high-impact experiences. You will be responsible for establishing design best practices, aligning cross-functional stakeholders, and ensuring that user needs are met while balancing business objectives.
If you’re passionate about solving complex problems, working with cutting-edge technology, and being part of a supportive and innovative team, this role is for you!
Why Join Gainsight?
✔ Human-First Culture – A people-first company where employees feel valued and supported. ✔ Career Growth & Learning – Continuous development opportunities in an international environment. ✔ Work-Life Balance – Paid seasonal holidays & extra recharge days off. ✔ Exciting Projects & Global Collaboration – Work with teams across the US, India, Poland and beyond. ✔ Supportive Work Atmosphere – A team that values open communication and collaboration.
Your Mission as a UX Design Manager
UX Strategy & Vision - Define and drive the user experience vision for three core SaaS products, ensuring consistency, usability, and scalability.
- Advocate for user-centered design principles while balancing technical constraints and business goals.
- Incorporate AI-driven workflows and agent-based interactions into product experiences, ensuring seamless automation and intelligent assistance.
- Collaborate with product management to align UX strategy with roadmap priorities, customer needs, and AI-driven enhancements.
Design Execution & Leadership - Lead and mentor a small UX team, providing guidance on design best practices, user research, and interaction design.
- Develop and maintain a robust design system that ensures consistency across products, optimizes usability, and streamlines collaboration with engineering.
- Create and refine wireframes, prototypes, and high-fidelity designs that integrate both standard UX patterns and AI-powered interactions.
- Partner with engineering to ensure scalability of design components and adherence to accessibility standards.
Cross-Functional Collaboration - Work closely with global engineering teams to ensure smooth design handoff and implementation.
- Partner with product managers, customer success, and leadership to prioritize UX improvements.
- Gather and incorporate feedback from users, stakeholders, and customer research.
Process & Innovation - Establish UX workflows, tools, and best practices to improve design efficiency.
- Drive continuous usability testing to validate design decisions.
- Stay updated on industry trends to keep our products at the forefront of UX innovation.
The Skills and Expertise We Value:
- 5+ years of UX/UI design experience, with at least 2 years in a leadership role.
- Proven experience designing for complex SaaS products in a B2B environment.
- Strong expertise in user research, interaction design, and usability testing.
- Experience working with AI-driven experiences, automation, or agent-based workflows.
- Proficiency in Figma, Sketch, or equivalent design tools.
- Experience managing small teams, mentoring designers, and establishing design processes.
- Ability to work effectively with distributed/global engineering teams across different time zones.
- Strong communication and stakeholder management skills.
- Familiarity with front-end development principles (HTML, CSS, React knowledge is a plus).
Additional Skills That Make You Stand Out:
- Experience working in customer success, CRM, or enterprise SaaS platforms.
- Understanding of accessibility standards (WCAG, ADA compliance).
- Experience integrating AI-driven UX patterns in SaaS applications.
What We Offer (Perks & Benefits) We don’t just talk about work-life balance—we make it happen.
- Private Medical Care through Enelmed
- Multisport Card for fitness & wellness access
- Fully paid seasonal holidays & 4 additional recharge days off per year
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