Your new company 

is a European energy company with its IT hub located in Wrocław, Poland. 

Your new role 

• Monitor and respond to alerts and incidents according to predefined runbooks.
• Execute standard service requests (SRs) and change requests (CRs) following pre-approved guidelines.
• Perform initial incident triage as reported by the Security Operation Center (SOC), Major Incident Management (MIM), and Support Desk (SD).
• Utilize automation tools and services developed by our Tech Squads to enhance incident resolution.
• Document all incident resolutions and escalation actions in our IT Service Management (ITSM) system.
• Adhere strictly to defined SLAs and KPIs.
• Communicate with internal and external stakeholders.
• Maintain and manage knowledge base documentation.

What you'll need to succeed 

• Proficient in incident triaging and incident management.
• Possesses troubleshooting skills across server operating systems (Windows and Linux), cloud platforms (AWS and Azure), and networks.
• Experienced with ITSM tools (e.g., ServiceNow, Jira).
• Strong communication skills for effective stakeholder engagement.
• Proficient in service request and change management processes.
• Certified in ITIL v4.

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.