Opis
pAbout the opportunitybrbrWe are on the lookout for a Subscription Loyalty Manager to join the Subscription Loyalty team on our journey to always deliver amazing experiences.brJoin the team driving brand growth and customer engagement across our markets. As part of our Marketing Team, you'll help shape strategies that build customer loyalty and optimize the effectiveness of our marketing investments. With each campaign and initiative, you'll play a key role in creating connections with millions of customers, positioning Delivery Hero as a leader in the market.br * Contribute to the long-term strategic roadmap for Delivery Hero's subscription and loyalty programs, identifying growth opportunities and areas for innovationbr * Work with global and regional teams to align subscription and loyalty strategies with business goals, providing insights and recommendations to drive growth and customer engagementbr * Analyze market trends, competitor strategies, and customer data to refine the subscription and loyalty offering and identify differentiation opportunitiesbr * Track key KPIs for subscription and loyalty programs and report on performance, offering actionable insights to senior leadershipbr * Guide regional teams in localizing subscription and loyalty offerings, ensuring alignment with global strategybr * Act as a thought leader, advocating for the long-term potential of subscription and loyalty programs and educating teams on market opportunitiesbrbrWhat you need to be successfulbrbr* Strategic Experience: 5+ years in strategy roles, management consulting or in other CoE functions, with a focus on driving growth, customer retention, and loyalty across various business modelsbr * Analytical Mindset: Expertise in analyzing data, market trends, and customer behavior to inform decisions and optimize performancebr * Business Acumen: Strong understanding of how business models drive long-term revenue and customer loyalty, with the ability to turn insights into actionable strategiesbr * Leadership Collaboration: Proven ability to influence senior stakeholders and align cross-functional teams on key initiativesbr * Agility Flexibility: Quick to learn, adapt, and manage multiple tasks in a fast-paced, dynamic environmentbr * Innovation-Driven: Passion for identifying new opportunities and innovating to meet evolving customer needsbr * Growth Mindset: Focused on continuous learning and improvement, with the ability to drive growth and adapt to new challenges.br * Experience in Large-Scale Programs: Experience managing large-scale programs, particularly in consumer-facing industries (e.g., e-commerce, tech, or services).br * Business Strategy Expertise: Familiar with pricing strategies, customer retention models, and revenue growth techniques across diverse business modelsbr * Fluency in Korean is a plusbrbrWho we arebrbrAs the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.brbrWhat's in it for youbrbrEnsuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you're in good shape, then we're in good shape.brbr* Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a weekbr * We offer 27 days holiday with an extra day on 2nd and 3rd year of servicebr * We will support you in developing yourself and your career growth opportunities: 1.000 EUR Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.br * Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym Bicycle Subsidybr * Cash. Dough. Cheddar. Whatever you call it, we'll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life Accident Insurance, Corporate Pension Planbr * The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.brbrReady to join our team? If you're excited to grow, collaborate and be part of the world's leading br delivery platform, we'd love to hear from you. Apply today!brbrWe believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience-just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact/p