DESCRIPTION

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

AWS has a strong culture of data-driven decision-making; requiring timely, accurate, and actionable intelligence that delivers significant business value. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure and drive the business and influence its decision-making.

The Specialist Business Operations Lead possesses an understanding of AWS specialized services, who can leverage their depth of operations experience to develop and drive the effectiveness, efficiency, and performance of Go-To-Market Business Developers and Solution Architects teams, and partner cross functional to deliver improvement initiatives that will accelerate the opportunity to revenue. The successful candidate must be able to roll-up their sleeves, and work directly with the models/data. The individual will help drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. This role will hold a variety of responsibilities ranging from day-to-day operations, to delivering business insights and recommendations, to driving strategic planning activities, to leading initiatives focused on process improvement and organization efficiency.

Key job responsibilities
- Act as a trusted advisor to Specialist GTM leaders and team members, leveraging data and analyses to land business insights, and scale the business.
- Drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to their customers.
- Partner with Area Specialist leaders to build end-to-end services goals management mechanisms (e.g. target cascading, attainment tracking, and get-to-green plans), executing across Annual Planning, Rhythm of the Business (e.g. Monthly Business Reviews, Quarterly Business Reviews), Business Insights, and Operational Enablement.
- Support the administration and execution of the team’s targets, including segmentation of business goals, measurement of goal attainment, evolving and driving various demand generation campaigns and proposing improvements to the business to increase its effectiveness in driving desired results.
- Collaborate closely with stakeholders to ascertain business needs, and to drive standardization, prioritization, automation of metrics, data, reporting, and dashboards.
- Support and deliver on other ad-hoc requests, projects, initiatives, and/or analysis, as needed

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Marketing, Engineering or a related field
- 5+ years of finance, business management, business planning or sales operations experience; and 8+ years progressive experience
- Experience defining, refining and implementing operational processes, procedures and policies
- Excellent written and verbal communication skills
- Financial, analytical and communication skills

PREFERRED QUALIFICATIONS

- Experience working within a face-paced, high-growth technology company
- Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
- Experience managing programs across cross functional teams, building processes and coordinating release schedules