DESCRIPTION
The DCI Operations team engages in requirement collection, planning, feasibility analysis, testing, mapping, auditing, analyzing, and reporting to Digital Acceleration (DA) business and program management functions. We enhance services by manually constructing mappings between Amazon products and other databases/web pages, such as online repositories, competitors' websites, social media, etc., until the process is automated, and we provide audit support to ensure accuracy after automation. We provide Digital Businesses with a variety of efficient, dependable, and adaptable services, such as new competitor identification and certification for price/selection monitoring, Marketplace analysis, Lowest Price recommendation, Widest Selection opportunity, Contractual audits, Product Correlation, and Data extraction.
Key job responsibilities
The Associate must use their Computer skills and Language expertise to follow pre-defined Standard-Operating-Procedures (SOP) with accuracy in processing. They must deliver results that meet or exceed expectations and should perform root cause analysis on errors and recommend process improvements to drive efficiency. They should be a team player and be willing to share his/her knowledge. The Associate should generate ad-hoc operational reports, carry out tactical communication to the stakeholders and ensure on-time resolution of tickets.
Key Performance Areas:
- Gain a thorough understanding of the business and operational area.
- Identify, analyze, and resolve repetitive issues.
- Ensure all process documents are managed and updated.
Knowledge & Skills/Business-Acumen/Education & Experience
- Comfortable in a fast-paced, multi-tasked, high-energy environment.
- Creative and analytical problem-solver with a passion for operational excellence.
- A bachelor’s degree or higher is required.
- Excellent verbal and written communication-skills in Japanese & English with the ability-to-handle external and internal customers.
- Flexible work schedule (Weekend Shifts, Late Evening Shifts etc.)
- Proficiency in computer applications.
- Provide reports and data as requested and support the Team Lead on escalations.
- Provide inputs to training and help in shaping training content.
BASIC QUALIFICATIONS
- A bachelor’s degree or higher is required.
- Working knowledge of computers (Basic MS Office related skills).
- N5 or N4 level certification in Japanese language Or graduation with Japanese language specialization.
- Basic Analytical and Logical Reasoning Skills.
PREFERRED QUALIFICATIONS
In addition to the Basic qualifications, below are other preferred qualifications:
- Working knowledge of MS Excel and Macros.