WFM Scheduling & Intra-day Analyst (Customer Care) @ SpotOn
SpotOn
PL, 50.1024, 20.17848, kraków, małopolskie, Kraków
12 dni temu
... to plan., Actively monitor real-time contact center performance metrics (e.g., AHT, adherence, service level, occupancy, ASA) and identify emerging trends or deviations from forecasts., Proactively ...
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