Business Analyst in the EU
Andersen
PL, 50.1024, 20.17848, kraków, małopolskie, Kraków
4 dni temu
... , omnichannel routing and queues, SLA, entitlements, and milestones. Defining data ... (CSAT, AHT, FCR, backlog, SLA compliance). Supporting post-go-live ... service metrics. Experience working with SLAs, supporting tiers, escalation models. Familiarity ...
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